We aim to dispatch your order right away and will normally send your order to you in 2 business days.
If your item is not in stock, we will email you before deciding how to proceed.
Any damaged goods received must be reported to us immediately upon you receiving them, by telephone or e-mail and a photo of the damage. If you are not happy with your order, please let me know and you can return it unused within 30 days of you receiving it and we will refund your money (not including return shipping costs).
If the goods are damaged or we are at fault (sent the wrong size, colour, order) we will replace the stock. Once you have returned the order or can provide a tracking number as proof of posting, we will also pay for the return shipping costs.
When you have placed your order, you will receive an email from us to confirm your order please read it to make sure that the order details are correct. If it is not correct (wrong colour, size, wrong item) let us know straight away and we will correct it. Once goods have been sent out we will change them, but it is down to the customer to pay for return shipping costs so please double check what you have ordered.
We cannot accept unauthorised returns or candles that have been used. We can send out more candles if needed only if you have a tracking number as proof of posting the candles back to us and in their original packaging where possible.
Candles are during busy periods are handmade to order and we will dispatch goods as soon as possible but please allow up to 5 days for delivery if choosing standard delivery.
CANDLE FLARES RETURNS
PLEASE CHECK WITH YOUR VENUE BEFORE YOU ORDER YOUR CANDLE FLARES TO MAKE SURE THAT THEY ALLOW THEM TO BE USED.
THE CANDLE FLARES ARE MADE TO ORDER AND ONCE THEY HAVE BEEN DELIVERED AND YOU NO LONGER NEED THEM, OR YOUR EVENT HAS BEEN CANCELLED YOU CAN RETURN THEM, BUT YOU WILL HAVE TO PAY THE RETURN SHIPPING COSTS.
In addition, customers from the European Union are protected under the EU Distance Selling Directive which can be found at http://www.legislation.gov.uk/uksi/2000/2334/contents/made All our products come with a 30 day no quibble guarantee. We guarantee your satisfaction.
Please leave a contact number or email address so that I can contact you in case there are any problems. Always read the candle burning instructions before you use them CORNISH CANDLES WILL NOT BE HELD RESPONSIBLE FOR ANY FIRES OR DAMAGE. Please note that all sizes and weights are approximate due to the nature of them all being handmade. Http://www.hmso.gov.uk/si/si2000/20002334.htm
We are committed to protecting your privacy. We only use the information that we collect about you lawfully and in accordance with the Data Protection ACT 1998.
We never send out marketing email (SPAM).
We collect information about you for two reasons, firstly to process your order and secondly, to provide you with the best possible service. We only collect your name and address, telephone number & email address for delivery and contact purposes i.e., in case there is a problem with your order.
We do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.